Return Policy

Received the wrong item(s)?

If we shipped the wrong item please contact us to obtain a Merchandise Return Authorization (MRA).

Order not received?

Please report missing packages within 15 days of placing your order.

Are all products returnable?

We want you to be absolutely happy with your order and to feel free to explore our collections to find the best products for you. On this basis, we offer the following return policy:

Skin care products can be returned under our 30 day money back guarantee. Customers have the option of obtaining a refund to the original form of payment or a store credit. Please contact us first to obtain a return authorization number.

After 30 days and before 60 days after placing the order we issue store credits only.

Honeys being food items and for safety reasons, can only be returned unopened and undamaged.

We reserve the right to refuse or deny refund requests based on fraud or program abuse. Drop shipping from our webstore is not allowed, and no return authorizations or refunds will be issued for orders resulting from drop shipping. Resale in the U.S.A. of products bought from our website is not allowed unless specifically authorized by Koru Naturals LLC.

Freight Forwarders

We are not responsible for damage, defect, material differences, or losses that occur to orders sent to a freight forwarder, and we are not able to provide replacements, refunds, or return labels on such orders. If orders sent to freight forwarders are to be exported outside the U.S., customers and freight forwarders are solely responsible for compliance with all export regulations. Customers shall bear all shipping costs of returning orders that are eligible.